FREQUENTLY ASKED QUESTIONS
Who is HollyandJack.co.za
Holly and Jack is an online store selling directly to the public. We off an extensive range of products on the site with detailed pricing, descriptions, sizes and pictures.. We ship country-wide.
FAST, EASY ONLINE SHOPPING.
How do I shop on hollyandjack.co.za?
Select a category in the top menu and browse through to subcategories. You can click through for more information on each product and add to cart. The Cart is shown at the top right where you can click to view cart at any time or checkout when you are ready. Enter your details and make payment via EFT or credit card. Please note that different products ship from different suppliers so please choose the shipping options for each supplier.
Can I consolidate my shipping?
If you purchase more than one product from the same supplier/designer then shipping will automatically be consolidated to help you save on shipping fees Products are shipped directly from the supplier so if you order from different suppliers individual shipping fees may apply.
What payment options do you offer?
At Holly and Jack, it is our mission to make paying for your products as easy as possible. We offer two main methods of payment which allow you to quickly and effortlessly pay for your new products.
Payfast is a payment processing service for South Africans and South African websites. With Payfast, buyers can make secure and instant online payments to sellers for goods and services. Buyers don’t pay anything to use Payfast.
With Payfast, you can process credit cards (Visa and MasterCard, ZA credit cards only) Instant EFT (bank transfers to any of SA’s four biggest banks and get instantly verified)
To pay using PayFast, simply select “instant EFT/Credit Card” as your payment method during the checkout process. You will be redirected to the very secure PayFast payment gateway where you can create a quick account with them (or log in if you already have one) and make your payment.
Please note that there is a R20 000 (ZA and selected international credit cards only) transaction limit for credit card payements.
This is a precaution to help prevent fraudulent transactions . If the value of your order is higher that R20 000, that you pay using he other PayFast payment alternatives, or via EFT/Direct deposit.
Please note there two separate payments would have to be made if purchasing furniture and or toys/gifts.
- EFT/Direct Deposit:
If you prefer to pay for your products via EFT (not instant) or via direct deposit, please use the banking details below.
Once you have made payment, forward your proof of payment to info@hollyand jack.co.za
Please note: Orders will not be shipped or released until the money has cleared in our account. If you would like instant confirmation, please use the PayFast payment method instead.
Where does hollyandjack.co.za ship to?
We deliver furniture shipments to all the main city hubs in South Africa: Jhb, Pta, Midrand, Dbn, CT, EL and PE.All areas outside of these cities are considered regional and will be subject to extra charges.